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Privacy Policy

Privacy Policy & Cookies


COOKIES

Mamoon uses cookies and other techniques on the website. Cookies are small information files that are stored on the device with which you visit our website when you visit the website, such as a computer, tablet, smartphone. When we talk about “cookies” below, we also mean other similar techniques.

Cookies make it possible to recognize your web browser. Handy, because then you do not have to enter your details again and again, indicate preferences, place products in your shopping cart again or adjust your settings. In this way we can also make our website work better, we can gain insight into visitor behavior on the website and other parties can gain insight into your surfing behavior, so that they can show personalized advertisements across multiple websites and omit non-relevant advertisements.

Cookies do not endanger the security of your computer. We distinguish between different types of cookies:


Functional cookies
These are necessary for the proper functioning of the website. For example, they ensure that the desired information is displayed to you quickly and correctly every time you visit our website. You do not need to request permission to place functional cookies.

 

We place the following functional cookies:

Mamoon cookies

 
Here we temporarily store information from your website visit. This means, for example, that you do not have to fill in a form again when you reload a page, or do not correctly fill in all fields at once. This is a functional cookie.

Name: LRDI ACCEPT COOKIES

Is the information passed on ?: No.

How long active? This is active for 1 month

 

See below an explanation per cookie, which you accept if you accept this functional cookie.

 

Mamoon session

We simply store a unique code (SessionID) to link to you as a user.
This allows us to temporarily store information from your session (website visit). This means, for example, that you do not have to fill in a form again when you reload a page, or do not correctly fill in all fields at once.

Name: ASP.NET_SessionId
Is the information passed on ?: No.
How long active? This is active for 60 days
 

Preferred Language

These cookies ensure that we remember your language and that we do not have to ask you in which language you want to read our websites.

Name: LUC-LP
Is the information passed on ?: No.
How long active? This is active for 1 month
 

Shopping cart cookie

We store unique values ​​here. With this information we can, for example, restore an old order.

Name: LUC-CWW
Is the information passed on ?: No.
How long active? This is 60 days of action
 

Recently viewed products

Here we store a list of products that have been recently viewed, this way you can easily go back to articles that you have seen before and you do not have to search them all over again.

Name: LUC-LB
Is the information passed on ?: No.
How long active? This is active for 60 days
 

 

Favorite products

Here we store a list of products that you have added to your favorites list. This way you can easily search for articles again. This would not work without this cookie.

Name: LUC-LF
Is the information passed on ?: No.
How long active? This is active for 60 days
 

Product Reviews

Here we store a list of product numbers and reviews. So that we know if you have previously left a review for this product, because then it is not necessary that you have to fill in a review again.

Name: LUC-LV
Is the information passed on ?: No.
How long active? This is active for 60 days
 

Filtering

This cookie remembers whether you clicked on 'Show more filters', so that you do not have to click it open every time.

Name: LUC-TF
Is the information passed on ?: No.
How long active ?: Active until the browser is closed
 

Mobile

This cookie indicates whether you should be forwarded to the mobile website or if you view the website on a desktop so that we can show you the right website.

Name: LUC-MOB-SETTTINGS
Is the information passed on ?: No.
How long active ?: Active until the browser is closed

Analytical cookies
We use this to analyze how our website is used, for example how often our website is visited, on which page you arrive on our website, which pages are clicked the most.

If the analytical cookies do not have a major impact on privacy, no permission needs to be requested, otherwise it is. In this case, the cookies do not have a major impact on your privacy.

 

We place the following analytical cookies:

 

Google Analytics

Analyzing website statistics, such as the number of unique visitors, sessions and campaign data. This script assigns your device a randomly generated identification number (ID). The ID is sent with every hit and sent to Google. This ID is used on Google's servers to calculate the statistics.

Is the information passed on ?: No, Google does not share anonymous data with third parties. 
How long active? This cookie comes from Google and is deleted after a maximum of 26 months.
 

Visual Website Optimizer

We would like to know whether changes to our sites are really improvements. That is why we test them first, using the Visual Website Optimizer cookies. Without these cookies, we will miss your data. This means you have to wait longer for improvements to our sites.

Is the information passed on ?: No, Visual Website Optimizer does not share information with third parties. 
How long active ?: Active until the browser is closed
 
Behavior

With this, we monitor the use of the website and collect feedback from visitors. So that we can improve our website. Hotjar follows your behavior, but not you as a person and therefore does not store any personal data.

Is the information passed on ?: No, Hotjar does not share information with third parties. 
How long active? This cookie comes from Hotjar and is stored for 1 year.
 

Application Insights - Microsoft Azure

This is used to collect statistical and telemetric data from our website. This way we can find out where there are problems on the website so we can fix them.

Is the information passed on ?: No.
How long active? This cookie is active until the browser is closed.

Marketing cookies
These are cookies that can track your surfing behavior on our website, which is why they are also called marketing cookies. In this way, we and advertisers can display personalized online advertisements and customized content based on your surfing behavior. We ask your permission to place these cookies when you visit the website.

For the cookies that these parties place for marketing purposes, we refer you to the statements on the websites of these parties. Because the statements can change regularly, we recommend that you consult these privacy and cookie statements regularly. The following parties place cookies and / or other techniques on our webshop:

We place the following tracking cookies:

Datatrics

Datatrics collects information about your visiting behavior and site interactions, such as when you place an order, subscribe to our newsletter or fill in a form. We use this information to optimize your experience, improve our website and customer service and send personalized emails.

Is the information passed on ?: No, Datarics does not share information with third parties (see privacy policy). 
How long active? This cookie comes from Datatrics and is stored for a maximum of 2 years.
Tradetracker

We use this cookie to reward our partner sites (affiliates) for their contribution to the sale. We cannot do this without this cookie. You will probably notice little of this yourself.

Is the information passed on ?: No, Tradetracker does not share information with third parties (see privacy policy). 
How long active? This cookie comes from Tradetracker and is deleted after a maximum of 30 days.
 

Facebook

This cookie sees which products you are viewing. This way we can show you relevant advertisements on Facebook. Without these cookies you will miss out on personal offers.

Is the information passed on ?: No, Facebook does not share information with third parties (see privacy policy). 
How long active? This cookie comes from Facebook and is stored for a maximum of 2 years.
 

Clang

When you are registered for our newsletter, we can fill it with offers relevant to you. So a personal newsletter for you. For this we use our email marketing software, Clang. Without the Clang cookies you will miss this personal newsletter.

Is the information passed on ?: No, Clang does not share information with third parties (see privacy policy). 
How long active ?: Active until the browser is closed
 

Criteo

This cookie sees which pages you view. This way we can show you relevant advertisements on our (partner) sites. We can keep track of how many times you've seen an ad, whether you click on ads, and whether you place orders after you've seen or clicked on an ad. Without this cookie you will miss out on personal offers.

Is the information passed on ?: No, Criteo does not share information with third parties (see privacy policy).
How long active? These cookies are stored for 13 months
 

Double click

This can track which ad has been shown, how many visitors click on the ad and can measure how many orders are placed via the ad.

Is the information passed on ?: Google shares anonymous data with third parties. (see privacy policy).
How long active? This cookie comes from Google and is deleted after a maximum of 26 months.
 


More information
Unforeseen cookies

Due to the functioning of the internet, Mamoon cannot always check which cookies are placed by third parties via our websites. An example of how this can happen is if website content stored by other parties is displayed on our websites. If this is the case, we would appreciate it very much if you let us know.

 

Can you also turn off the cookies?

Yes. You can always disable cookies yourself or remove them from your device. How you can do that differs per type of internet browser and device. If you choose to delete cookies, the website may no longer function optimally and you may not be able to use some services. 

Delete cookies in Internet Explorer

Click on the gear at the top right> choose Internet Options> General tab. Under 'Browsing history', click 'Delete'.
Don't want to delete everything? In any case, tick 'Cookies and Website data' and click 'Delete'.
 

Delete cookies in Edge

Click on the 3 dots at the top right> Settings. Under 'Clear browsing data', click the 'Choose what you want to clear' option.
Select the cookies (pre-selected)> Press the 'Clear button'. 
 

Delete cookies in Firefox

Click the 3 dashes at the top right, click Options> Privacy> Delete individual cookies.
Click on 'Remove all'.
 

Delete cookies in Chrome

Click on the 3 dots at the top right. Click History> History> Clear browsing data.
In the menu 'Clear browsing data' you have the option at the top to delete browsing data from the first use up to and including only the last hour. Below that you choose which items you want to delete. In any case, tick 'Cookies and other site and plug-in data'.
Press the 'Clear browsing data' button.
 

Deleting cookies in Safari (macOS)

Open Safari and go to Safari> Preferences> Privacy> Delete saved cookies and data> Manage website data> Delete all.

 

Can this cookie policy be adjusted?

This cookie policy can be adjusted in the meantime to announce changes. If changes are made to this document, you can check the date at the bottom of the document when it last happened.

If we want to use cookies for which you have given permission for other purposes, we will ask you for permission.





PRIVACY POLICY

When you are with Mamoon or buy something from us, we want this to be the best possible experience. We want to do this with our affordable and attractive collections, but also with our services.

In some cases we need information for that. We handle this very carefully. After all, it is all about your privacy. Below you will find our privacy principles and what you should at least know about what we do with your data.


In the shop
Cameras
We have installed cameras in our stores. We do this for your safety, that of our colleagues, but also to prevent theft, for example. We delete the camera images after four weeks. We only keep these images longer if this is necessary, for example for a police investigation.

 

In-store purchase
When you pay at our store, your transaction details are registered to be able to make the payment. 

We use purchase data to better understand our customers and the way they shop. We do this to improve the offer in our store.

In-store service
Sometimes we use another party to carry out repairs on products you have purchased from us. That party can use your data for this, for example to keep you informed of the repair. We are legally obliged to keep this data for seven years. If you have received an offer for the repair, but you do not use it, we will keep this data for three years.

 

Your opinion matters
At Mamoon, we are always looking for ways to improve the shopping experience for our customers..

We use this data to better understand our customers and how they experience shopping at Mamoon. We do this to improve the experience of our store. We keep the data for these analyzes for six months.

 

On the website
Visit the website
Mamoon uses cookies and other techniques on the website. Cookies are small information files that are stored on the device with which you visit our website when you visit the website, such as a computer, tablet, smartphone. When we talk about “cookies” below, we also mean other similar techniques.

Cookies make it possible, for example, to recognize your web browser. Handy, because then you do not have to enter your data again and again. In this way we can also make our website work better, we can gain insight into visitor behavior on the website and other parties can gain insight into your surfing behavior, so that they can show personalized advertisements across multiple websites and omit less-relevant advertisements.

Cookies do not endanger the security of your computer. We distinguish between different types of cookies:

Functional cookies

These are necessary for the proper functioning of the website. For example, they ensure that the desired information is displayed to you quickly and correctly every time you visit our website. You do not need to request permission to place functional cookies.

Analytical cookies

We use this to analyze how our website is used, for example how often our website is visited, on which page you arrive on our website, which pages are clicked the most.

If the analytical cookies do not have a major impact on privacy, no permission needs to be requested, otherwise it is. In this case, the cookies do not have a major impact on your privacy.

Marketing cookies

These are cookies that can track your surfing behavior on our website, which is why they are also called marketing cookies. In this way, we and advertisers can display our personalized online advertisements and customized content based on your surfing behavior. We ask your permission to place these cookies when you visit the website.

 

Can you also turn off the cookies?

Yes. You can always disable cookies yourself or remove them from your device. How you can do that differs per type of internet browser and device. If you choose to delete cookies, the website may no longer function optimally and you may not be able to use some services. 
 

Can this cookie policy be adjusted?

This cookie policy can be adjusted in the meantime to announce changes. If changes are made to this document, you can see the date at the bottom of this document when it last happened.

If we want to use cookies for which you have given permission for other purposes, we will ask you for permission.

You can read all about our cookie policy and the various cookies we use here.

 

Order online
When you place an order with Mamoon, we register your transaction data. We do this to properly process your order.

To make sure that no fraud is committed with online payment, we do a fraud check. For example, we will check whether the address on which the order is placed may have been used in previous fraud cases. If it turns out that this is the case, then payment cannot be made. It may also be that we only discover afterwards that it is fraud. We will then not deliver the order. This data is also stored for seven years.

If you opt for “Afterpay payment method”, “Afterpay” may, by virtue of its legitimate interest, carry out a credit check itself or pass on the payment data collected for payment processing to an external credit institution. You can object to this at any time.

In order to deliver your package to you as you wish, we need your address details. In addition, we ask you for your email address and telephone number. This way we can keep you informed of the status of the delivery. We also keep this data for seven years.

When we have to deliver your package, it is necessary to share your data. For example, our transport service needs your name and address to deliver your order to you. If we share your data with an external service provider, they may only use it to perform that service. They are not allowed to do anything with your data. We have also recorded this with all our partners.

We also save your transaction data, so that we can help you in the future with questions, complaints and, for example, guarantees of your purchase. We keep this data for seven years.

We also analyze our transaction data to learn from our customers and the way they shop with us. In this way we can continue to improve our online store. We keep the data for these analyzes for seven years.

 

Website emails (favorites, shopping cart, stock notification)
To make your visit to the Mamoon website easier, we offer a number of useful services. This way you can save and email your favorites, email your shopping basket to yourself and get a stock notification when your favorite item is available in your size again.

When you use these services and you provide your email address, we will only use your email address for this. We store the data for these emails in your cookies and keep them for a maximum of 60 days.

 

Online Mamoon profile
If you want to shop online, but do not want to become a member, it is also possible to create an online profile. This way you can easily log in to our website, without having to enter your details every time. If you want to register for this, we ask for your name, address, email address and telephone number. We need this information to create your profile.

If you create a Mamoon profile, you can also indicate whether you want to receive our newsletter. If you sign up for this newsletter, we will keep you informed of new collections, good offers and exclusive shopping nights.

You also link online purchase data, your favorites list, stock notification, shopping cart and click behavior online to your online Mamoon profile. For example, we can give you a signal as soon as the item is back in stock or if it has been discounted.

Click  here  to unsubscribe your online Mamoon profile. We will then delete your profile.

As soon as you no longer use your online Mamoon profile, your profile will be deleted after three years.

 

Mamoon newsletter
If you like to be kept up to date with new collections, offers and exclusive shopping nights, you can sign up for our newsletter. We will then register your e-mail address to prepare your registration.

To make the Mamoon newsletter as relevant as possible for you, we ask you a few (not mandatory) questions to get to know you better. We link your online purchase data and your online search behavior on Mamoon.cl to your Mamoon newsletter profile, so that we can send you information as interesting as possible.

As soon as you no longer use the Mamoon newsletter actively, your profile will be deleted after 1 year. You can also easily unsubscribe from any newsletter via the unsubscribe link.

 

Your opinion matters
At Mamoon, we are always looking for ways to improve the online shopping experience for our customers. Via Trustpilot, we send Mamoon customers an e-mail online asking whether they want to assess the webshop and the purchased items.
We use this information to better understand our customers and how they experience shopping on the Mamoon website. We do this to improve the experience of our store. When you enter a review via Trustpilot, you agree to their privacy policy.
Further information on Trustpilot's processing of your data can be found in the online data protection guidelines at https://legal.trustpilot.com/end-user-privacy-terms 


General
We also analyze this data to learn from our customers and the wishes. We try to make shopping at Mamoon more fun.

If you create a Mamoon profile, you can also indicate whether you want to receive our newsletter. If you sign up for this newsletter, we will keep you informed of new collections, good offers and exclusive shopping nights. 

Customer service
Every day a whole team of Mamoon is ready to help you, ask questions, because when buying jewelry and watches you have questions, we have an enthusiastic customer service team. They want to help you with your questions, the problems you have or your complaint. Our customer service can be reached by email, telephone and also via social media. Of course you can also visit our stores.

In order to properly handle your question or complaint, we need some information from you. Think of your name, email address or telephone number. We sometimes also request additional information to be able to process your question or complaint. If we have dealt with your question or complaint, we will keep this data for another seven years, this way we can help you better in the future if necessary.

We analyze the information from our customer service so that we can gain a better understanding of the subject of the questions and the process. If we have a good understanding of this, we can try to improve our information and processes.

 
Social media
We like to keep you informed about our new collections and offers via social media. You can follow us on Facebook, Instagram, YouTube, Twitter and Pinterest.

We have no conditions attached to this, but you agree with the conditions of the social media platform that you use.

 

Contact with Mamoon via social media
When you contact us via social media, we keep that message and with it your account name. This way we can respond to your message. Also look at customer service for more information about this.

We enjoy using photos of Mamoon customers for marketing purposes. We can then contact you via social media, we ask permission to use the image. We will not use this without your permission.

 
Mamoon ads on social media
Mamoon advertises through social media platforms. We will then show you advertisements based on data that the social media platform has collected from you. They only do this with your permission. For example, we may show an advertisement because you are following us, or that you live near one of our stores or are interested in fashion accessories. Mamoon has no influence on what data a social media platform collects from you, this is stated in their conditions and can often also be managed in your profile.

 
Request wedding rings brochure
If you are getting married soon or if you are interested in our wedding rings collection, you can request our wedding rings brochure. In order to send it properly to you, we ask for your gender, name, address, telephone number and email address. We are also curious about the period in which you will get married.

We use this additional information to get to know the purchase process for wedding rings better.

You can also indicate with the application whether you want to receive the newsletter. We will only send you commercial communications by email if you have indicated this here, otherwise we will not do this.

In addition, we will also contact you by telephone after the application. We are curious if you have received everything in good order and if we can help you further. For example, we can send you a quote or make an appointment in the store.

We keep your data for a year.

 

Contests
If you participate in a promotion or competition, we will ask you for details, such as your name, address and / or email address. We need this to be able to carry out the promotion and to announce the prize winner (s).

We collect this information with your permission. In the conditions of the relevant competition or promotion you can find out exactly what your data is used for and how long we keep it.

In addition, you automatically sign up for our newsletter by participating in the giveaway.


More information

On what “legal grounds” do we process your data?
We process your data because we either need it to enter into or execute the agreement with you, or because we are legally obliged to do so, with your permission or because we (or a third party) have a legitimate interest in doing so.

 

With which external parties do we share your data?
In a number of cases we provide (where necessary) your data to external parties. However, we will never sell your data to other parties. As mentioned, in some cases we work together with external service providers. They may only use your data to perform the relevant services. They may not use or pass on your data independently. Data collected via cookies can be shared with the parties that place these cookies. Read more about this in our cookie policy. It is also possible that we are legally obliged by government agencies or other parties to provide your data. We then only share the strictly necessary data.

We use advertisements and offers on our website and on websites / apps of third parties to personalize our shop and your visitor profile. We use the marketing services of Google for this, such as Google AdWords, Google DCM / DCM and Google Analytics. For this we have concluded a processor agreement with Google about the handling of our data, this means, among other things, that the IP addresses are anonymized. More information about how Google handles user data can be found here (https://support.google.com/google-ads/answer/6334160?hl=en&ref_topic=6296507)

We also use retargeting via external service providers to ensure that the advertisements and offers match your visitor profile as closely as possible.

If the marketing services on your profile are not desired, you can unsubscribe your online Mamoon profile via this link ( here ). We will then delete your profile. As soon as you no longer use your online Mamoon profile, your profile will be automatically deleted after three years.

 

Where are your data stored?
We work with various applications to obtain and store certain data. These applications are subject to strict rules to guarantee your privacy. Most data is stored within the European Union. For the data sent outside the EU, we only work with parties that offer sufficient protection according to European rules. This has been established for a number of countries, for example for American parties that fall under the 'Privacy Shield'. We work with special contracts for forwarding to other countries and parties. If you want to view this, you can contact our customer service. 

We are available Monday to Friday from 9 am to 9 pm Or email us at  chl@mamoon.cl

 

Minors
If you are 16 or younger, you may only use our website under the supervision of your parents or legal representatives.


Links to other websites
Mamoon.cl may contain a number of links to websites of our partners. Clicking on that will open that partner's website. Once you are on the website of one of our partners, the privacy policy of that partner applies.


Rights regarding your data
You have the right to inspect, rectify or delete the personal data that we have received from you. You can also object to the processing of your personal data (or part thereof) by us or by one of our processors. You have the right to have the data provided by you transferred by us to yourself or directly on behalf of another party. We can ask you to identify yourself before we can respond to the aforementioned requests.

If we are allowed to process your personal data on the basis of your permission, you always have the right to withdraw this permission.

 

Complaints
If you have a complaint about the processing of your personal data, we ask you to contact us directly. If we cannot work it out together, you have the right to file a complaint with the Dutch Data Protection Authority. This is the supervisor in the field of privacy protection.

 

Questions
If you have any questions or comments regarding our Privacy Policy, please contact us!